TERMS & CONDITIONS
COVID 19 HAS CHANGED OUR STANDARD OPERATING TERMS AND CONDITIONS
PLEASE TREAT MY BUSINESS WITH RESPECT AND NOT THREATS - WE ARE DOING ALL WE CAN TO RE-ARRANGE WEDDING DATES WHERE POSSIBLE.
WEDDING DAY PAYMENTS ALREADY MADE TO US IN ADVANCE, WE WILL APPLY THIS TO YOUR NEW WEDDING DATE WITH US. NO REFUNDS WILL BE MADE.
IF YOUR NEW WEDDING DATE IS NOT AVAILABLE WITH US, WE WILL REFUND ANY ADVANCED WEDDING DAY PAYMENTS IN DUE COURSE.
Until a client has fully secured their wedding date with a Hold the Date deposit, the date is open to all client enquiries. A personalised quote made in writing is only available for 24 hours following the quote date. If the deposit has not been received, the booking is no longer available. This is due to the high number of wedding enquiries received on a daily basis.
Original Quote / Booking Procedure:
A quote is provided on the first and original number of services required by the client. Once a booking has been fully secured with a non-refundable deposit, it is strictly against company policy to reduce the number of services you have been quoted for. The number of services on the wedding day can only be increased. Due to the high number of weddings turned away for any one date resulting in a significant and immediate loss of business, Cheryl Marie Wright reserves the right to cancel the wedding date if services are reduced. Hair stylists are scheduled and hired upon the original booking numbers.
I aim to respond to every client request within a few hours of receiving an email or text. If a request for information is sent after 5pm, I may respond the very next day. Please check your email spam folder too.
Please note: If a client has sent an email and has not received a reply, please assume that it has not been received. I respond to every client promptly, even during the busy bridal season. If you feel that your email has not been received, please do text right away for an immediate response.
Preferred Method of Contact:
My preferred method of communication is initially by text. I like to have lots of information in writing so I can refer to it quickly, if need be. Following this I like to chat with every client to ensure I have all the important wedding day details and to see if my team and I are a good fit for you and your bridal party.
A trial payment is required strictly in cash on the date of the trial. No exceptions unless arranged and agreed upon with Cheryl Marie Wright 7 days prior to the trial date. If a client wishes to pay by Paypal, any charges incurred to Cheryl Marie Wright will be paid for by the client.
Mobile makeup and hair trial for weddings are not available. All trials are held in Cheryl's home makeup studio. Full address will be given once a trial date has been arranged,
Allergies & Skin Sensitivities:
It is the client’s responsibility to make Cheryl Marie Wright immediately aware of any allergies, medical conditions or skin sensitivities that the bride or any member of the bridal party may have, and if so, a trial is highly recommended. If on the rare occasion that a member of the bridal party has any contagious skin infections, Cheryl Marie Wright may refuse treatment. It is with regret that a refund will not be issued for the service that has been refused or declined by Cheryl Marie Wright for medical reasons.
Bridal Makeup and/or Hair Without a Trial:
A trial is always recommended for the bride and any member of the bridal party or guest attending a wedding or special occasion. We offer a premium bridal service that provides our clients with the very best makeup and hair styling professionals and services. It is with regret that we cannot accept any responsibility for any dissatisfaction from a client that has not arranged a trial prior to the wedding date. We operate our specialisms with integrity and absolute genuine care for 100% client satisfaction. If a client expresses any dissatisfaction we will aim to fix the problem right away.
Following the Trial:
If for any reason you are very unhappy with your makeup and hair trial, reasons must be given in writing within 24 hours of receiving your trial makeup and hair. It is Cheryl’s top priority to ensure every client is happy with their service. However, if for any reason you would like to cancel your wedding date, notification must be given in writing within 24 hours of the trial. The deposit will be refunded and the wedding date will immediately become open to prospective clients.
Travel costs apply for a mobile service exceeding a free 20 miles (10 miles in each direction) to any location or venue of your choice. Charges at 50p per mile from my studio address of S36 9PZ.
Some locations have a parking charge. All bookings must disclose whether free parking is available or not. Any parking charges or congestion charges are payable by the client for myself, assistants and hair stylists. We do however, try to arrive in one vehicle.
Service Locations & Venue Requirements:
Please consider the basic requirements of a makeup artist and hair stylist at any new location, such as a hotel room that may be new to you. Our team of professional stylists will arrive 15 minutes early to prepare the creative styling area. A makeup artist requires seating and lots of natural light preferably in front of a window. A hair stylist will also require a chair and access to plug sockets. Our Pro Makeup and Hair Stylists must be situated in the same room for communication and scheduling reasons.
If the venue location is considered to be quite far away from my studio address, overnight accommodation will be required. The same hotel or a hotel of the same standard will be required and booked by the client. If hair styling is required, a room will also be required for the hair stylist. Before any hotel booking is made, a decision of venue/hotel must be mutually agreed upon.
Wedding Day Payments:
The full wedding day amount is required in full 4 weeks before the wedding day. Travel charges, congestion and parking charges (if any), and accommodation (if any) are also payable by the client and will included in the final invoice. If the wedding day payment has not been received within the stated time period, all services will be terminated with notification in writing.
Reducing our Professional Services:
Once services have been mutually agreed upon, a client is not permitted to reduce services, only increase.
A minimum booking of four clients is required for makeup and hair services combined. ‘Just hair’ bookings are not permitted as we are predominantly a makeup studio. For any bookings agreed upon with less than four clients, there will be an additional charge depending on requirements and location. This may be wavered for local bookings.
The Pro Team & Their Responsibilities:
Any hair stylist or makeup artist that is part of Cheryl Marie Wright’s Pro Makeup and Hair Styling Team is hired in good faith to fulfil a wedding day or special event booking, and each stylist or artist is solely responsible for their own level of service and expertise. All stylists and makeup artists are fully insured and are fully responsible for their own personal service to any client. Cheryl Marie Wright hires a hair stylist or makeup artist on a freelance basis and is not responsible for their equipment or any products they may use. A client will have a private consultation with a member of the Pro Makeup and Hair Styling Team before any styling or application commences. If a hair stylists or makeup artist fails to show up for a booking, this is ‘not’ the responsibility of Cheryl Marie Wright. We are professionals in our own area of expertise and failure to honour the client in any way is not the responsibility of Cheryl Marie Wright. If this should ever happen (and it hasn’t yet), that particular team member will be dismissed with immediate effect.
Client Liaison with a Pro Team Member:
A client may ‘not’ request the personal details of a hair stylist or makeup artist hired by Cheryl Marie Wright, or one that may be assigned to a specific job without Cheryl present. Private liaison and none disclosed external communications with a hair stylist or makeup artist hired by Cheryl Marie Wright with a client is strictly against company policy. If a client privately asks for his/her professional details, all services with Cheryl Marie Wright will be immediately terminated and the remaining balance will be required in full.
Wedding Day Start Times:
Cheryl Marie Wright and her Pro Team of Hair Stylist provide a premium service at all times. Cheryl will provide you with an arrival time and a prompt start time. For large bridal parties, time slots will be given. Makeup for the bridal party is 50 to 60 minutes per person. The bride is allocated 90 minutes. Hair styling requires 50 minutes per person. Bridal makeup and hair styling on a wedding day is punctual. However, time is given to minor interruptions that the bridal party and the bride may/will experience. We allocated time for this. Please respect the start time and scheduling. Our premium services are significantly compromised if the wedding party wish to start later. This is none negotiable.
Cheryl Marie Wright use only the very best Ardelle Lashes. Cheryl has included lashes an optional extra, available to every client unless otherwise stated. Lashes are prices at £10 per pair. If a client wishes to have their own lashes applied or decides not to have them, there is no price reduction. A client’s own lashes can however, be applied free of charge.
Use of Client Photography:
Photographic/video images of the client, members of the booking or event may be used by Cheryl Marie Wright on social media and business website. Refusal of photographic and video images of the client or any member of the event must be submitted in writing.
Use of Company Photography by Pro Team:
Photographic/video images of the client and any members of the booking is the sole ownership of Cheryl Marie Wright. No hair stylist is permitted to use photographs or videos taken at a booking hired and paid for by Cheryl Marie Wright for personal use and promotional gain. This is strictly against company policy. If a hair stylist wishes to use a photograph or video of a client, permission must be granted in writing by Cheryl Marie Wright and the promotion must referenced and credited to Cheryl Marie Wright.
Freelance Hair Stylists:
The Pro Makeup and Hair Styling Studio is directed and arranged by Cheryl Marie Wright. If for any reason you would like to book just bridal makeup following a hair and makeup trial, this is absolutely no problem. In some instances a bride may choose to use another hair stylist. Although I offer both makeup and hair services as a package to meet client demand and requirements, the two services are not exclusively connected. Just bridal makeup bookings are preferred.
Hair Stylists – Insurance:
Any professional hair stylist that is assigned to a specific client has their own private hair dressing insurance and current documents to hand. Any injuries to a client by a hair stylist or their equipment is not the responsibility of Cheryl Marie Wright. Each hair stylist is an independent contractor hired on their skills, expertise and styling experience.
Hair Stylists – Expectations:
When a hair stylist is assigned to a particular client, the hair stylist is personally responsible for their own level of expertise, conduct, products and excellent working order of their own equipment. This is not the responsibility of Cheryl Marie Wright.
A hair stylist is personally responsible for arriving on time for any client booking, whether it be a trial, wedding day booking, prom or occasional booking either at Cheryl Marie Wright’s studio premises or mobile booking at the client’s home or venue address. Cheryl Marie Wright is not solely responsible for a hair stylist’s late arrival or failure to show at a previously arranged booking. Cheryl Marie Wright provides her clients with an exceptional makeup service and expects the same from any hair stylist hired and booked onto a client appointment.
Cancellations - Covid 19:
With the recent pandemic of Covid 19, we are trying our very best to accommodate every bride with our premium services on your newly scheduled wedding day. Everything will remain the same, including pricing - nothing will change. If I am available on your wedding day but a hair stylist is not, you will be offered just bridal makeup, and I will help find another hair stylist for you, if necessary. This global crisis has effected everyone, including my business, income and family. I am a small business operating on very little, not a large corporate entity. If payments have been made to me in advance of your wedding day, I will do my utmost to refund this amount, although this may not or will not be paid in one lump sum due to the nature of our rapidly deteriorating global financial situation in March 2020. Please respect any course of action we agree upon.
Cancellations will not receive their deposit back of £75 or £120. There are no exceptions to this agreement.
Cancellations made by Cheryl Marie Wright:
Any deposit received for a wedding day, makeup lesson or occasional makeup - any one of our professional services will not be refunded. In the unlikely event that Cheryl Marie Wright is unable to make your wedding appointment due to personal emergency, act of God or severe illness including Covid 19, Cheryl Marie Wright will try to find an immediate and alternative makeup artist and hair stylist whom is highly recommended. No refunds will be made.
Refusal of Services:
It is with regret that any client displaying inappropriate actions or language that may be deemed abusive, will be refused our professional services. Cheryl Marie Wright will contact the client in writing to cancel all further creative services with reasons outlining the termination of the booking.
A client agreement may also be terminated by Cheryl Marie Wright if Cheryl feels that her professional services aren’t right for that particular client. We aim to please every client, but if Cheryl feels the liaison isn’t a good fit, Cheryl will speak directly with the client giving reasons why the booking won’t commence.